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Claims - Checklists

Personal General Liability Claims Checklist

When a liability incident occurs, there are steps you can take to minimize the impact on your time and your home.

If an incident* occurs:

  • Record the names of any witnesses and/or other involved parties; include addresses and phone numbers.

  • Identify any visible hazards or debris in the area.

  • Record the identity of any investigative authorities.

  • In the event of a slip and fall, take note of the shoes or clothing worn by the person who fell.

  • Retain any items related to the cause of injury or damage.

  • Contact your insurance agent to report any potential claim that may exist.

 

What you can expect:

  • We will strive to contact you within two hours after receiving notice and begin the process of handling your claim.

  • We will provide qualified professional claims representatives to explain your coverage, review the claim made against you and assess damages.

  • We will settle or defend legal actions against you in accordance with policy terms and conditions.

 

* Incident may include slips and trips, injuries and product damages.